Thank you for shopping with Infinity toys. We carefully inspect and pack our products before shipping them to ensure they reach you in good condition.
Please read our policy below before placing an order.
1. No Returns on Toys
All toy products sold on our Website are non-returnable and non-exchangeable.
Once a toy has been delivered, we do not accept returns or exchanges due to change of mind, incorrect product selection, personal preference, or any other reason unrelated to a product defect or our error.
We recommend carefully checking the product details, specifications, images, age recommendations, and other information before placing your order.
2. Damaged or Defective Products
Although toys cannot normally be returned, we will assist you if your order arrives:
Damaged during delivery
Defective or not functioning as described
Missing essential parts or accessories
With an incorrect quantity
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
Your order number
Your name and contact details
A description of the issue
Clear photographs of the product
A clear video showing the issue, where applicable
Photographs or video of the packaging, especially if the package arrived damaged
We may review the information provided before approving a replacement or refund.
3. Unboxing Video
For damaged, defective, or incorrect orders, we strongly recommend recording a continuous unboxing video when opening your package.
An unboxing video may help us verify issues that occurred during shipping or packing and may be requested when reviewing a claim.
4. Replacement or Refund
If we determine that the product was damaged, defective, incorrect, or otherwise qualifies for an exception under this policy, we may provide:
A replacement product, subject to availability; or
A refund to the original payment method.
If the same product is unavailable, we may offer an alternative resolution.
5. Change of Mind
We do not accept returns or exchanges if you simply change your mind about your purchase.
This includes situations where:
You ordered the wrong toy.
You selected the wrong variation.
You no longer want the product.
The product was purchased as a gift and is no longer required.
The child does not like or want the toy.
You found the product cheaper elsewhere.
6. Used or Damaged Products
We cannot provide a refund or replacement for products that have been damaged, altered, misused, or broken after delivery due to improper use or handling.
7. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accepted if the order has not yet been processed or shipped.
Once an order has been shipped, it cannot normally be cancelled and the order will be subject to our no-return policy.
Any cancellation rights required by applicable law will continue to apply.
8. Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.
Shipping charges may not be refundable unless the refund is due to our error, a damaged or defective product, or otherwise required by applicable law.
9. How to Contact Us
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery:
[Infinity toys]
Email: [supportinfinitytoys.com]
Please include your order number and relevant photographs or videos so that we can review your request.
10. Important Notice
By placing an order on our Website, you acknowledge that toy products are non-returnable and non-exchangeable, except where a product is damaged, defective, incorrect, or where a different remedy is required by applicable law.
This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.