This Shipping & Delivery Policy explains how we process, ship, and deliver orders.
1. Order Processing
Orders are generally processed within 1–3 business days after the order is successfully placed.
Orders placed on weekends or public holidays may be processed on the next business day.
During busy periods, holidays, sales, or promotional events, processing may take slightly longer.
2. Delivery Time
After your order has been shipped, delivery generally takes approximately:
Major cities: 2–5 business days
Other locations: 4–7 business days
Remote or difficult-to-reach areas: 5–8 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.
3. Shipping Areas
We currently ship orders to locations across India, subject to courier availability.
Some remote or restricted locations may not be serviceable by our delivery partners.
If your address is not serviceable, we will contact you using the contact information provided with your order.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or free shipping above a specified order value.
Any applicable shipping offer will be clearly mentioned on the Website or during checkout.
5. Order Tracking
Once your order has been shipped, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or other available communication methods.
You can use the tracking information to check the status of your shipment.
Please allow some time for the tracking information to become active after the order has been shipped.
6. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order.
Please ensure that the name, phone number, and delivery address provided at checkout are accurate and complete.
If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the courier may reschedule the delivery or return the package to us.
Additional shipping charges may apply if an order needs to be shipped again due to an incorrect address or failed delivery caused by the customer.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping address, please contact us.
We will try to update the address before the order is shipped. However, we cannot guarantee that changes can be made after an order has been processed or shipped.
8. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:
Severe weather
Natural disasters
Public holidays
Courier delays
Transportation issues
High order volumes
Strikes or other disruptions
Incorrect or incomplete delivery information
Remote delivery locations
We appreciate your patience if your order is delayed due to such circumstances.
9. Lost or Missing Packages
If your tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible.
We may contact the delivery partner to investigate the shipment.
Please note that delivery investigations may take some time to complete.
10. Damaged Packages
If your package appears visibly damaged when delivered, please take photographs or videos of the package before opening it.
If the product inside is damaged, please contact us within 48 hours of delivery and provide your order number along with photographs or videos of the package and product.
For more information, please see our Refund & Returns Policy.
11. Cash on Delivery & RTO
Where Cash on Delivery (COD) is available, payment must be made to the delivery partner at the time of delivery.
If your fail to collect your order (RTO) then partial payment are non refundable.
COD availability may depend on the delivery location, order value, and courier service.
We reserve the right to restrict or disable COD for certain orders or locations.
12. Delivery Confirmation
An order may be considered delivered when the courier’s tracking system records the shipment as successfully delivered to the provided address.